FCSS | Carer/Parent FAQs

Carer/Parent FAQs
HOW DO I MAKE A BOOKING FOR A CHILD
If you have already connected with a service and are ready to start booking your child into their sessions, here's a video to help you get started. If you still need assistance please raise a ticket and someone will get in touch as soon as possible. ...
HOW DO I CONNECT TO A SERVICE
CONNECTING TO A SERVICE Once you have registered, which you can do here: https://app.caerus.scot/auth/login and added your and your child’s details onto Caerus (please make sure you add your full address and not just your postcode, it is not always ...
VIEWING CHILD'S DEVELOPMENT DIARY ENTRIES
there is currently an issue with the link to the Development Diaries from the notification email. In the meantime, please use the email simply as a notification that an entry has been made. Log into your account, go to your child’s profile and then ...
HOW TO REGISTER AS A PARENT/CARER ON CAERUS?
See video below for registration to the Caerus Parent Portal:
THE PROVIDER DOESN'T APPEAR TO HAVE SPACES FOR MY CHILD IN THE SESSION I AM LOOKING FOR
In Caerus, if a session is full and you try to book, your child will be added to the waiting list for this session. This will be visible to the service and will be recorded under "Waiting List" in the Booking tab in your account. If a space becomes ...

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Can staff see their hours?
You can set a member of staff's hours when you invite them into the system. Once a staff member has verified their account they will be able to log in to their account to view their contract details, personal info, view sessions they're working in ...
SESSION DETAILS EXPLAINED
What information should go in my session details? Your session details are important because this is what parents will see when they browse your service profile. They can see the sessions you offer and the searches they carry out on the site will ...
HOW MUCH DOES CAERUS COST?
Caerus is completely free to register and use if you are a childcare provider or run a children's activity club in Scotland. If you want to take up front card payments you'll need to set up a Stripe Express Account which you can do in Caerus once you ...
What is Stripe?
Stripe is an online payment service that allows individuals and businesses to make and receive payments over the Internet. Stripe is used by millions of companies worldwide including: Google, Amazon, Microsoft, Uber and Deliveroo. Find out more about ...
DOES CAERUS HAVE ANY FUNCTIONALITY TO UPLOAD OBSERVATIONS?
Caerus has an observation function called Development Diaries. These have been designed in line with the Scottish Curriculum. You can add a Development Diary by going into a Child's Profile and then: Select the Actions button at the top right hand ...

FCSS | Carer/Parent FAQs | Help Center