What can I do if I find a bug?
If you come come across a bug in Caerus Pro, Caerus Lite or Caerus People, please report it here with as much detail as possible: https://support.caerus.scot/portal/en-gb/newticket?
1) A description of the issue (What is or isn’t happening?)
2) Do you think the issue User-specific - or do you think other Users may experience it as well? If so, can you please provide the Username and Email Address.
3) A screenshot (clearly showing the URL, browser, entire screen/functionality and any error messages that were displayed)
4) The URL (if the issue is occurring on a specific screen)
5) Can the issue be replicated or was it a one-off? If it can be replicated, please provide the steps taken for us to reproduce it (for example, Login, click on X, navigate to Y etc...)
6) The web browser being used (Chrome, FireFox, Safari etc..)
7) What mobile device and software version are you using? (If applicable)
8) Any additional information you think may help?
When you log a ticket, if you can provide this level of information it will help us to resolve it quicker.
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