I didn't receive my verification email?
During a registration process, it is common for websites and apps to require the User to verify their email address. This is for the following reasons:
- we need to be sure that it's a real person who's trying to register
- we need to be sure that the User's email address is also real (and that they're not trying to register with another person's email address)
- we need to be sure that the email address is correct so that automated emails can find you when, for example, you trigger a forgotten password request email
So, when a User reports that they haven't received their verification email, there are a number of possible reasons and solutions for this. Please try the following:
- Ask the User to confirm that the email address they registered with is correct. They can check this by attempting to register again using the same email address. If the User is able to register, this means that they previously entered an incorrect email address and this is why the verification email was not received.
- Ask the User to check whether the verification email has landed in their junk or spam folders. Some email providers are notoriously strict when it comes to detecting potentially spam emails. Therefore, it is not uncommon for verification emails to miss the inbox and land in their junk or spam folders.
- Some organisations apply additional security to the emails that can be received by their employees. For example, if the User is trying to register with a government email address, it is likely that your domain will be blocked from triggering automated email addresses to it. The best thing to do here is to confirm for yourself that the verification email is still working for you and, if so, ask the User to speak to their IT department about "whitelisting" your product's domain.